State Farm® Insurance Agent Danielle Pennington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Natalie McShane
August 1, 2024
5
out of
5
rating by Natalie McShane
"Danielle and her office are the best! We got our life insurance from her a few years ago. It was easy and she explained everything perfectly - especially explaining why State Farm was best option over these random super cheap policies you hear about. I am opening a new business and again used Danielle for my business insurance policies and she has been awesome. Always prompt, friendly and explains everything. With 100 other things to worry about, having Danielle handle the insurance part for me has been so helpful and taken a weight off of my shoulders. highly recommend!"
We responded:
"Thank you so much for your five-star review, Natalie! I’m thrilled to know that our explanations and prompt service have helped simplify things for you. Starting a new business is a big endeavor, and I’m glad we could relieve some of the stress so that you can focus on the bigger things! Your recommendation is sincerely appreciated, and we wish you nothing but success with your newest chapter yet to come! -Danielle P."
Kelly Maness
July 19, 2024
1
out of
5
rating by Kelly Maness
"I have never left a negative review for anyone. However my experience was horrible. I have been with State Farm for over 30 years and never had issues before moving to this agency. I Requested changes to be made to the policy that was never done. When I had issues I requested that the agent call me and she never returned my call."
We responded:
"Thank you for your feedback, Kelly. This is not the level of service we strive to provide, and our customers truly mean the world to us. The changes were entered 6/17 and I share your concern with how long that process took, but this is done at a regional level, not locally. I returned your call on 6/26. My team also spoke with you 6/20, 6/24, 6/25, and 7/17. Given that we have been providing insurance coverage for your family since 2017, we deeply regret that we were unable to resolve this concern for you. We understand the frustration this may have caused, and we are committed to making improvements to ensure a better experience in the future. -Danielle P."
Lionel Deliz
July 10, 2024
5
out of
5
rating by Lionel Deliz
"Thank you so much for your help when Virginia broke down. You and your team are amazing!"
We responded:
"Lionel, that is exactly what we are here for! Thanks so much for taking the time to leave us a great review- we appreciate you and Virginia for trusting us to help you with your insurance needs! -Danielle P. "
Greg Tucker
May 21, 2024
5
out of
5
rating by Greg Tucker
"I highly recommend Danielle and her outstanding team of professionals. Here’s why. I’ve been a State Farm client for almost 40 years. And we recently moved from out of state. Changing agencies state to state can be a challenge on transferring various types of policies due to the differences in state to state governance of insurance. Danielle and her team went to work to help us see it through until it was completed. And it all starts the minute you walk through the door and meet Brooke. They helped in so many ways that this review cannot contain the things they did for us from calling from time to time to taking care of some small personal things we couldn’t do for ourselves due to the chaos of moving. And guess what? They will do that and much more for you. If I had to do it all over again, I would definitely choose this agency for my insurance needs again and you should too. (Not a paid endorsement, just a happy customer)"
We responded:
"Thank you, Greg, for your high recommendation and for sharing your experience with the Danielle Pennington State Farm Agency! We're delighted that you shared your support through the state-to-state transition and the service Brooke provided! Your long-standing relationship with State Farm means so much. We're honored that you chose us and look forward to many more years of serving you! -Danielle P."
YunGio
May 17, 2024
5
out of
5
rating by YunGio
"If you need to get your insurance call and ask for Mallorie, she will definitely get you what you are looking for, very professional, clear and helpful! Thank you!!"
We responded:
"Thank you so much for your kind feedback about Mallorie- she is phenomenal! We're so glad you had a positive and helpful experience with us! -Danielle"
Vusal Seyidov
April 7, 2024
5
out of
5
rating by Vusal Seyidov
"Danielle and her team are the best team I have ever had a chance to work with. She always tries to make each and every transaction as smooth as possible. She always picks up the phone or gets back to you in timely manner. I highly recommend to everyone to use her agency for insurance purposes!"
We responded:
"Vusal, it was such a pleasure getting to know you as we helped with your insurance needs. I truly appreciate the opportunity to work with you and for the great review! -Danielle P."
Ashley Timmons
April 2, 2024
5
out of
5
rating by Ashley Timmons
"I want send a shout out to David who called me to wish me happy birthday. It made my day, got a bunch of laughs in. And here i thought he was calling me about my bill. Anyways he was awesome and deserve a vacation and a raise. And that will not be a april fools joke."
We responded:
"We're so glad to hear that David’s birthday call brought a smile to your face and some laughs your way! It's moments like these that make us love what we do. We'll be sure to pass on your kind words to David; he truly deserves all the praise. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate you choosing us for your insurance needs! - Danielle"
Jess Mont
March 17, 2024
5
out of
5
rating by Jess Mont
"The very best! We’re sad we didn’t find them sooner but thankful that we found them now. This office has some of the best customer service we have ever experienced with insurance. Michael is ABSOLUTELY AMAZING! Highly recommend Michael, you will absolutely be in the best hands. Michael has gone above and beyond for us and we are so thankful to him for everything he has done to accommodate and help us as we navigated switching our insurance providers. I can call Michael and get speedy responses and he is very informative as well. Thank you, Michael! You truly are the best!!!!"
We responded:
"Jess, your review made our day! Thank you for sharing such kind words about Michael and our customer service. We're delighted to hear that you've had such a positive experience and that we were able to provide the support and information you needed during your transition. We truly appreciate your recommendation and are so glad you chose us at Danielle Pennington State Farm! -Danielle"
John Hidalgo
March 17, 2024
4
out of
5
rating by John Hidalgo
"Great friendly service price"
We responded:
"John, we appreciate your review! We aim to provide great service and are happy to know we hit the mark for you. Thank you for your feedback and please let us know if there is anything we may improve on! -Danielle"
Clarence hall
March 17, 2024
5
out of
5
rating by Clarence hall
"Staff was super friendly and really helped me when I needed them the most."
We responded:
"Thank you, Clarence, for sharing your experience! We're so happy to hear that our team was able to assist you. We strive to be friendly and supportive to all our customers. We look forward to reconnecting with you again in the future! -Danielle"
Li D
March 14, 2024
5
out of
5
rating by Li D
"Danielle’s Team in particular Brooke Dunlap, goes above and beyond. There are no words the levels of service I have been given thus far. Not only did she answer any and every question and held my hand and explained things in layman’s language. And then came to my home and picked me up and assisted full on with getting me into a rental. God’s people is all I can say. A 1 service. I will never go anywhere else. This office is SPECIAL!"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear about your positive experience with our team, especially Brooke. It’s our mission to go above and beyond for our customers, making sure each question is answered and each need is met with the highest level of service. Brooke’s dedication to assisting you personally is a shining example of our commitment to our customers. We're grateful to have had the opportunity to support you and look forward to serving you in the future. Your kind words mean the world to us, and we're proud to be your chosen office. Thank you for recognizing our efforts. We truly believe in treating our customers like family, and it's wonderful to know it makes a difference. -Danielle"
Megan Clontz
March 7, 2024
5
out of
5
rating by Megan Clontz
"Heather is always so helpful & always makes sure we are covered! Thanks for always being there!"
We responded:
"Thank you for your kind words, Megan! We're so glad Heather has been so helpful with your coverage and assisted you effectively! Your support means the world to us! -Danielle"
Angelina Kakouris
February 12, 2024
5
out of
5
rating by Angelina Kakouris
"The staff it's amazing. Very helpful."
We responded:
"Thank you for your kind words and for being a valued customer for so many years! If there's anything else we can assist you with, please don't hesitate to reach out. -Danielle P. "
rod pointdujour
February 7, 2024
5
out of
5
rating by rod pointdujour
"Submitting this review from NY after great customer service from this office. Danielle Pennington is a great agent and made the typical long process of making changes to a policy short and sweet. Would recommend her services to any current state farm policy holders in NC and anyone looking for a New Policy!"
We responded:
"Thank you, Rod, for your kind words! We're glad to hear that we made the .insurance change process efficient for you and our customer! We appreciate your recommendation and 5-star review tremendously! -Danielle"
Nicole Sinclair
January 31, 2024
5
out of
5
rating by Nicole Sinclair
"This office is the best. Micheal has been very professional and helped me tremendously!"
We responded:
"Nicole, thank you for your 5-star rating! We're delighted that Michael was able to assist you effectively. Our customers are our top priority at Danielle Pennington State Farm and I'm so glad you had the opportunity to connect with us for help- I know in speaking with Michael how stressful of a scenario you were dealt! Thank you again for your kind words! -Danielle"
Ish G.
October 10, 2023
5
out of
5
rating by Ish G.
"I just moved to NC from Florida and the amount of hoops I have to jump through to get new plates, drivers license & car insurance is so stressful. When I called this particular State Farm office to transfer my car insurance, Heather answered and she was like a breath of fresh air. She helped me so much. She explained step by step what I needed to do to get my insurance switched over. She didn't rush me, she answered all of my questions & even followed up with an email to make sure I was squared away. I'm grateful for people like her who can make a stressful situation a little less hectic! Thank you Heather!"
We responded:
"Thank you so much for your thoughtful words about Heather! We're so lucky to have her on the Danielle Pennington State Farm team and to have helped ease your transition to NC! Our team is committed to exceptional service, and we are here to support you every step of the way! Welcome to our State Farm family, and don't hesitate to reach out if you have questions for us! -Danielle"
Charlene Robinson
September 14, 2023
5
out of
5
rating by Charlene Robinson
"Danielle and Heather offer wonderful customer service. So happy that I changed to State Farm with them."
We responded:
"Thank you, Charlene, for your fantastic feedback and 5-star review! I am thrilled Heather and I were able to provide you with great service and we are so appreciative of Barry forreferring you to us! -Danielle P."
Jim Bell
August 25, 2023
5
out of
5
rating by Jim Bell
"Prompt and great with details!"
We responded:
"Jim, thank you so much for the great review and feedback! I'm so glad we were able to assist you promptly and thoroughly. -Danielle "
Kenneth Frazier
March 22, 2023
5
out of
5
rating by Kenneth Frazier
"Everyone in the office is excellent and they are not afraid to set down and discuss things with you about your policies"
We responded:
"Kenneth, we appreciate you for allowing us to help you with your auto and renters insurance all these years!! Thank you for always being so great to work with and we look forward to many more years!!"
Chris Finch
February 14, 2023
5
out of
5
rating by Chris Finch
"Very knowledgeable and easy to work with. Always helpful and respond quickly with regards to requests."
We responded:
"Thank you for your kind words, Chris! Our team is so happy you’ve had such positive experiences with our office. 😃"
Mike Smith
February 8, 2023
5
out of
5
rating by Mike Smith
"We encountered a very challenging situation with our car insurance that our agent created , since it was the weekend he wasn’t open to fix it. Lucky for us the agency that Brooke D works for was open. Brooke doesn’t even work for our agent however she took a ton of time to get to the bottom of our issue and supported us throughout fixing the problem. Because of the way she handled the entire situation we switched to Brooke’s agency Monday morning. Frankly she single-handedly saved us as State Farm customers after 45 years of being their customer. Brooke is amazing and represents the finest your company has to offer, she is a difference maker. Mike Smith"
We responded:
"Hello, Mike! Thank you for your fantastic five-star review. Brooke is such an asset to our team, and we are so happy that she was able to assist with your car insurance needs! Please don’t hesitate to reach out to us for anything you may need, Good Neighbor! "
Broncos Won
February 4, 2023
5
out of
5
rating by Broncos Won
"Always great customer support/service! Thank you!"
We responded:
"Thank you for your great feedback! Our priority is always to take care of our customers’ needs and we are so happy you were satisfied with your experience. "
Mike Jensen
January 17, 2023
5
out of
5
rating by Mike Jensen
"Terrific"
We responded:
"Thank you so much for the 5 star review Mike! We appreciate you for trusting us with your home and auto insurance all these years and look forward to many more with you!!"
Patricia Kiernan
January 5, 2023
5
out of
5
rating by Patricia Kiernan
"Amazing service Top quality agents"
John Arthur Moore
December 17, 2022
5
out of
5
rating by John Arthur Moore
"Danielle is the best. She is thoughtful and thorough. Her office operates like a well oiled machine."
We responded:
"Thank you so much, John. We appreciate you folks and are happy to have you as a part of our family!"